Privacy Policy

Through the website: we may collect the data you provide through the contact form, such as your name, company name, mobile number, email address, sector and a description of your needs.

Through the dashboard and services: we may process account and subscription data, automation settings and WhatsApp Business connection data, including the technical identifiers needed to run the integration, and the usage and message records needed to provide the service and prepare reports.

We do not ask for payment details for WhatsApp fees through the website's contact form. The data processed varies with the services and features the customer enables.

We use data for the purposes necessary to provide our services, including:

• Responding to enquiries and managing customer accounts.
• Running the WhatsApp integration, automations and AI agents.
• Carrying out the instructions the customer sets and preparing operational reports.
• Monitoring service performance, fixing faults and protecting accounts.
• Providing technical support and managing subscriptions.

We do not sell personal data, and we do not use customer data for independent advertising purposes without an appropriate basis.

The system may process the content of text messages and the technical data attached to them, to the extent needed to run the automations and the AI agent and to carry out the customer's settings.

Data passing through the system does not mean all of it is stored permanently. We do not assume that images, attachments or media are stored permanently merely because they were used in a conversation.

The data processed, and how long it is kept, depend on the features used and the actual settings of the service.

Data is processed and kept with the systems and service providers used to operate AFSC, depending on the service concerned. This may include the platform's hosting, the WhatsApp integration owned by Meta, and AI service providers when features that require them are enabled.

Authorised staff who need the data to provide the service, technical support or system administration may access it.

Processing by third parties is subject to their own terms and policies, and may take place outside the Kingdom depending on the provider and the location of its infrastructure, in observance of the applicable regulatory requirements.

A customer's subscription to AFSC services is separate from the fees Meta may charge for using the WhatsApp Business platform.

When the customer's account and billing settings are configured to pay Meta directly, WhatsApp fees are owed to Meta under its terms and the customer's account settings, and are not part of the AFSC subscription.

Using AFSC services does not mean that we collect Meta's fees or hold the customer's payment method details.

We keep data for as long as needed to fulfil the purposes described in this policy, provide the service, meet regulatory obligations and protect the platform.

When the data is no longer needed, we take appropriate steps to delete or destroy it in line with our retention and deletion procedure and the relevant regulatory requirements.

Customers may contact us to request the deletion of data that may be deleted, subject to any regulatory obligations or legitimate reasons that require it to be kept.

We take appropriate organisational and technical measures to protect data from unauthorised access, use, modification or unlawful disclosure, according to the nature of the data and the systems used.

However, the security of any electronic system cannot be guaranteed absolutely.

The platform may use the technologies necessary for signing in, running sessions and protecting accounts, depending on the settings of the website and the dashboard.

If we add further analytics or tracking tools, they will be handled according to their actual use and the relevant regulatory requirements.

Under the applicable regulations, you may request access to your personal data, a copy of it, its correction or its destruction, and exercise the other rights that apply to your case.

To exercise your rights or ask how your data is handled, you can contact us at the email address below.

We may update this policy when our services, the way we process data or the regulatory requirements change. We will publish the updated version on this page with a revised update date.

Company: Advanced Future Solutions Company (AFSC)

Email: Info@afsc.com.sa

For any question about privacy or data requests, please contact us at the email address above.